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CY6Check Your Six

Managed IT and helpdesk

Someone to call, and someone already watching

Day-to-day support for your people plus continuous care for the machines they use. Your team gets a real human on a known number instead of asking whoever is nearest the server closet.

What this fixes

  • Nobody owns IT, so it lands on whoever is least busy
  • Small problems sit for days because raising them feels like a favour
  • Machines are all set up differently, so nothing is predictable
  • Onboarding a new hire takes a week of scrambling

What is included

  • Unlimited helpdesk for covered users, by phone, email or portal
  • 24/7 remote monitoring with automated remediation for common faults
  • Patching on a published schedule, tested before it reaches your machines
  • Asset and warranty tracking so nothing quietly ages out
  • Documented onboarding and offboarding for staff changes
  • Vendor wrangling — we talk to your line-of-business software people
After six months

Tickets get answered the same day, hardware stops surprising you, and new staff are working within an hour of starting.

Book an intro callSee how this is priced

Compared honestly

The same words, a different arrangement

Every managed provider offers a helpdesk and monitoring. The differences that decide whether you are happy in year two are further down the page than the brochure goes.

A typical provider

The scope lives wherever the agreement puts it, and often that is an attached schedule rather than the pages you actually read. Whether projects, moves, after-hours and third-party applications sit inside or outside genuinely varies from provider to provider.

CY6

Work inside your coverage is never billed hourly, and the boundary is written into the agreement rather than discovered at invoice time. Nothing outside it reaches an invoice without you knowing first — usually as a quote, and in an emergency as a conversation before we start.

Why it matters — You find out what something costs before the work happens, not thirty days after it.

We do not name providers, and we do not claim every provider works this way. These are the patterns we meet most often when we take over an environment.

Also covered

The rest of the dial

Not sure where you stand?

Start with the six-point check, or book twenty minutes and talk it through with someone who will tell you plainly what needs doing and what does not.

Book an intro callTake the six-point check

Or call 1-855-966-2967