Coverage

What we cover, and what that actually means

Six services, one team. Each says what is included and what is true after six months, because “proactive monitoring” means nothing until somebody tells you what it does at three in the morning.

01
Managed IT and helpdesk
Someone to call, and someone already watching
Day-to-day support for your people plus continuous care for the machines they use. Your team gets a real human on a known number instead of asking whoever is nearest the server closet.
- Unlimited helpdesk for covered users, by phone, email or portal
- 24/7 remote monitoring with automated remediation for common faults
- Patching on a published schedule, tested before it reaches your machines
- Asset and warranty tracking so nothing quietly ages out
- Documented onboarding and offboarding for staff changes
- Vendor wrangling — we talk to your line-of-business software people
How support works
02
Cybersecurity and response
Layered protection, plus a plan for the day it matters
Modern detection and response across endpoints, identity and email, backed by people who investigate alerts instead of forwarding them to you. Prevention is most of the work; the rest is knowing exactly what to do at 6am on a Sunday.
- Managed endpoint detection and response on every covered device
- Identity protection: enforced multi-factor, conditional access, session review
- Email security tuned for impersonation and payment-redirection fraud
- Dark-web credential monitoring for your domains
- Written incident response plan, with named contacts and first-hour actions
- Security awareness training and simulated phishing on a light, non-punitive cadence
What happens at 3am
03
Backup and continuity
Backups that have actually been restored
Backup is not a product, it is a promise about time. We define how much work you can afford to lose and how long you can afford to be down, then build to those numbers and prove them by restoring on a schedule.
- Image-level backup of servers and covered workstations
- Separate backup of Microsoft 365 or Google Workspace data
- Off-site, immutable copies designed to survive ransomware
- Documented recovery targets: how much data, how much downtime
- Recovery testing with a timed result you can show an auditor or insurer
- Continuity plan covering loss of premises, internet or a key system
How restores work
04
Cloud, email and identity
Microsoft 365 and Google Workspace, properly configured
Most firms buy a solid cloud platform and use a fraction of it, with default settings that were never meant to be final. We configure, secure and maintain the platform you already pay for.
- Tenant hardening against a published baseline, reviewed quarterly
- SPF, DKIM and DMARC set up so your mail is trusted and hard to spoof
- File structure and permissions that match how the firm actually works
- Single sign-on and password vaulting for the apps that support it
- Licence review — we tell you when you are over-buying
- Guest and external sharing controls appropriate to confidential work
How tenants are set up
05
Compliance-ready IT
Evidence, not just intentions
Regulated professions are increasingly asked to prove their controls, not describe them. We map what you run to the framework you answer to, close the gaps, and keep the evidence current so questionnaires stop being a fire drill.
- Gap assessment against HIPAA, the FTC Safeguards Rule, IRS Pub. 4557, PCI DSS or NIST CSF
- A written information security plan you can hand over
- Technical controls implemented to match the policy, not the other way round
- Access reviews, log retention and change records kept as evidence
- Annual risk assessment and remediation tracking
- Support answering client and insurer security questionnaires
The evidence we produce
06
Strategy and projects
A technology plan that fits the business plan
Quarterly time with someone who understands both your books and your network. Budgets, renewals, growth plans and the occasional office move, handled as projects with dates rather than emergencies with invoices.
- Quarterly business review, if you want one: what changed, what is ageing, what is next
- Three-year budget for hardware, licensing and lifecycle replacement
- Project delivery: office moves, server retirement, cloud migration, new sites
- Vendor selection and contract review for line-of-business software
- Growth modelling — what your setup costs at double the headcount
- A single roadmap document, kept current, that you own
How projects are planned

The dial

Six positions, watched continuously

Services are how we organise the work. These are the six things being watched while the work happens.

ENDPosition 1
Endpoints
Every laptop, desktop and server, monitored for failure and for attack.
IDNPosition 2
Identity
Who can sign in, from where, with what — and who no longer can.
EMLPosition 3
Email
Impersonation, payment redirection and the messages that look legitimate.
DATPosition 4
Data
Backups taken, copies held off-site, and restores proven rather than assumed.
NETPosition 5
Network
Firewalls, remote access and the boundary between your office and everything else.
OBLPosition 6
Obligations
The evidence your regulator, insurer or largest client will ask for.

Also available

Home and family

These memberships protect your personal life. That matters because the two are not separable: the account you reuse at home is the one that gets your firm compromised, and the firm's data is sitting on the laptop at your kitchen table either way. If your employer provisions the device you bring home — or you have signed a bring-your-own-device agreement — it is already covered and you do not need this. It is for people with no business behind them, and for people who have one and would like their personal life held to the same standard.

Memberships

Ongoing cover for a person or a household, billed monthly.

Courses

Short, practical sessions for people who would rather understand the thing than be protected from it silently. No membership required.

Spotting the message that is not from your bankWhat a real bank, title company or tax office actually does, and the three questions that catch almost everything else.Coming soon
Passwords, passkeys and the account that unlocks the restWhy your email address is the master key to your entire life, and how to make it the hardest thing you own to take.Coming soon
Setting up a phone so losing it is annoying, not ruinousTwenty minutes of setup that turns a stolen phone into an expensive inconvenience instead of an identity problem.Coming soon

One-off work

Things people ask us for that are not a membership. Billed hourly at the standard rate, quoted before we start. If someone has to attend in person, travel is charged on distance rather than per visit, and never above what it costs us.

Digital footprint reviewWhat a stranger can find about you and your household in an afternoon, written down — and the removals we can action on your behalf.Coming soon
Home network health checkThe router, the cameras, the smart devices and the guest network. Usually the router is eight years old and has not had an update in six.Coming soon
Account recovery and legacy planningMaking sure the people who need access to your accounts can get it, and nobody else can. Rarely urgent until it is.Coming soon

Home and family memberships in full

Also available

Project work

Work with a start and an end that does not belong inside a monthly agreement: a migration, an office move, two firms becoming one, the remediation list an assessment produced. Billed for the time it takes at a published rate, with the controls that stop it running away.

How project work is priced

Free guide

Mobile device security

The phone is the one device nobody set up on purpose, and it holds your email, your second factor and often your firm’s files. Eight things worth doing to it, how long each takes, and what each one does not protect you from. Nothing on that page needs us.

Read the guide

Not sure where you stand?

Start with the six-point check, or book twenty minutes and talk it through with someone who will tell you plainly what needs doing and what does not.

Book an intro call Take the six-point check

Or call 1-855-966-2967